Junta-te a Nós!

Job Description

We are looking for a sales enthusiast to join VORTAL’s Business Network team in a start-up like environment, being accountable for ensuring, and further increasing, new sales, leveraging the different services from the internal portfolio and partners.

The ideal person for this role must have a strong commercial drive and be aware of how companies from different sectors develop their business (from prospection, lead generation, marketing, sales, and customer retention).

Integrated in the Business Network team and side by side with product, marketing, and business accelerator teams you will have the mission to understand the Clients’ needs and to set up, develop and improve the product offering and a pragmatic go to market and sales strategy, ensuring the sales and revenue budgets of this business line.

Responsibilities

Guarantee new business revenues by targeting new clients and increasing the VORTAL Suppliers’ portfolio.
Pursuit new sales and customer success sales funnel KPI’s to anticipate lead generation and sales tactics and trends.
Organize and manage the workflows of commercial activity and corresponding documentation.
Analyze market insights and obtain customer feedback to identify and implement the necessary adjustments to the marketing and sales strategy and to discover product improvements and new angles of revenue.
Implement market creation and animation initiatives, attract potential customers and recommend potential products or services acting as leads generator.

Education & Experience

Up to 3 years in Sales (preferable)
Degree in Management, Marketing, Communication Sciences or equivalent.

Skills & Knowledge

Autonomy and Accountability;
Ability to work in team, being ambitious and proactive;
Critical and Analytical spirit, fast-learner, with great communication skills!
Quality Focus, Problem Solving, Pragmatism, Documentation Skills, Multi-tasking;
Dynamism and results oriented;
Coaching and Motivation;
English proficiency (required), Spanish proficiency (preferable);
Knowledge and Experience in Sales (preferable)

Why joining Vortal?

Get more responsibility and professional growth: you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;
Faster career growth: you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;
Learn from the best: you will have access to training from the best schools and incentives for executive education;
Join an international and fast-growing business: we are present in 12 countries with an international team from
+10 different nationalities;
Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results.

Applications and questions to: recruitment@vortal.biz

Job Description

VORTAL’s global customer support and sales on the Supplier side are led by our Business Network Team, which we are reinforcing. We fulfill our mission by following a customer success approach, divided into market clusters, to manage the full customer journey from onboarding to customer loyalty, with the help of an external partner who focuses on ensuring customer success and satisfaction and increasing the annual recurring revenue.

In this role, you will have the opportunity to manage a portfolio of clients and develop expertise about customers from different sectors of activity, in a multi-national context, and think upstream to provide clients with new services and solutions and enable them to become long-term users and ambassadors. We are currently looking for someone passionate about customer success, in a hybrid human-digital approach, pursuit goals, and knowing what it means to go “above and beyond” to delight our broad community of clients and internal teams!

Responsibilities

Support our clients drawing the best value from the Vortal platform;
Manage and monitor a customer portfolio;
Analyze issues of clients and find the best ways to resolve them, following operating procedures;
Support the team in managing client accounts and services renewals;
Conduct market share analysis on clients;
Conduct surveys of opportunities with existing customers;
Strategic planning with partners and manufacturers;
Support in asset management activities (customersB2B, suppliers, BO) /reporting
Preparation of proposals/ calculation and monitoring of the main KPIs of the business;
Ensure the objectives of sales to new customers and management of the current customer portfolio;
Manage access profiles and usage of the platform.

Education & Experience

Degree in Management or equivalent;
Up to 2 years of relevant work experience in customer success management & client retention;
Previous experience in team management.

Skills & Knowledge

Native Portuguese speaker and knowledge of written and spoken English; Spanish is a plus;
Power BI is a plus;
Excellent communication skills: face-to-face, on the phone, and through writing;
Quick and efficient management of time;
Problem-solving and client-oriented skills;
Quality Focus, Problem Solving, Documentation Skills, Multi-tasking;
Dynamism and results-oriented.

Why joining Vortal?

Get more responsibility and professional growth: you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;
Faster career growth: you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;
Learn from the best: you will have access to training from the best schools and incentives for executive education;
Join an international and fast-growing business: we are present in 12 countries with an international team from
+10 different nationalities;
Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results.

Applications and questions to: recruitment@vortal.biz

Responsibilities

See see the bigger picture with user scenarios, journeys, and flows;
Define user stories (write documentation) plan and conduct user research, user testing, A/B testing, always with usability and accessibility concerns;
Work close with UX/UI team, functional and dev team in an Agile methodology;
Create projects and interactive prototypes (Paper, Balsamiq, and Adobe XD).

Skills & Knowledge

Basic Knowledge of standards and best practices;
Basic knowledge of frontend (HTML5, CSS3, JavaScript);
Basic Knowledge of patterns of IOS, Android, Web, and web responsive;
Be comfortable doing UX & UI design;
Basic Knowledge of UCD and Design thinking.

Experience

Up to 6 months in relevant areas.

Education:

Bachelor degree required;
Comfortable with English (written and spoken).

Why joining Vortal?

Get more responsibility and professional growth: you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;
Faster career growth: you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;
Learn from the best: you will have access to training from the best schools and incentives for executive education;
Join an international and fast-growing business: we are present in 12 countries with an international team from
+10 different nationalities;
Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results.

Applications and questions to: recruitment@vortal.biz

What can I do here?

You will integrate the growing team of Buyers GOV & HEALTH Portugal! We are a team that focuses on people, so we tailor the role to the person, not the other way around. We are looking for a person who can to develop and support a group of strategic clients and find new clients, becoming the VORTAL link with key stakeholders.

Here are just some of your goals:

Customer Success Management

Support our clients drawing best value from the Vortal platforms;
Create opportunities to develop the existing portfolio of services;
Manage a client portfolio (including renewals);
Lead the implementation of VORTAL platforms in your clients and liaise with internal teams

New business

Identify prospects and get in contact with them;
Actively listen to the new clients needs and share VORTAL’s eSourcing and eProcurement solutions and services and explain how they can add value to the the clients business;
Contribute to the success of VORTAL’s events and seize the event opportunities to build your network;

How can I become better by joining Vortal?

Career perspectives à we are a fast-growing company! +20% International revenues;
Join an international business, present in 12 countries, with an international culture (+10 nationalities).
Integration in an innovative Company, with its own Innovation Lab and 10% revenue invested in R&D;
Significative training opportunities through Vortal Academy and the Buyers GOV & HEALTH Portugal team;
Very competitive bonus according to results delivered.

What is expected of me?

Experience

Previous experience engaging with people is valued (specially if this experience had a commercial component)

Education

Bachelor or Master degree (Management is preferable, but can be others)

Skills

Native Portuguese speaker;
Nice to have: Knowledge of written and spoken English;
Customer and people oriented, autonomous and proactive;
Sales-driven;
Energetic, team player, curious, resilient;
Technology enthusiast;
Outstanding listening skills;
Autonomous, proactive and ambitious;
Availability to travel and driver’s license;

Why joining Vortal?

Get more responsibility and professional growth: you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;
Faster career growth: you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;
Learn from the best: you will have access to training from the best schools and incentives for executive education;
Join an international and fast-growing business: we are present in 12 countries with an international team from
+10 different nationalities;
Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results.

Applications and questions to: recruitment@vortal.biz